Maximo Review

How to clear Websphere Application server cache !

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Changing logos in Maximo / ICD / SCCD Login Page

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How to Configure Attachment in Maximo / ICD / SCCD

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Setting Attachment document in ICD / SCCD / Maximo

Problem

How to set up attached documents with Websphere Application Server?

Environment

Maximo 7.x on Websphere Application Server.

Resolving the problem

< Creating Attached Documents Directories >

1. Create a doclinks directory on the machine storing the document files.

For example: C:\doclinks for Windows or /home/doclinks for UNIX

2. Share the drive so that the IBM HTTP Server and the WAS services can connect to it.

3. Create the following subdirectories under doclinks:

\attachments , \default , \diagrams , \images

4. Verify the directory structure.

< Configuring the Application Server for Attached Documents >

1. Open the httpd.conf file for the IBM HTTP Server . ( Backup httpd.conf )

Under C:\Program Files\IBM\HTTPServer\conf for Windows

Under /home/IBMHTTPD/conf/httpd.conf for UNIX.

2. Find ‘DocumentRoot’ and change like below

DocumentRoot "C:\doclinks" for Windows

DocumentRoot "/home/doclinks" for UNIX

3. Find ‘# This should be changed to whatever you set DocumentRoot to.’ and change like below

<Directory "C:\doclinks"> for Windows

<Directory "/home/doclinks"> for UNIX

4. Search for Servername and make note of the servername.

5. Save & close that file .

6. Restart the HTTP Server .

7. Verify that the HTTP Server is configured correctly:

create a test file text.txt on C:\doclinks\test.txt for Windows

create a test file text.txt on /home/doclinks/test.txt for UNIX

open a IE browser and type in address: http://<server_name or IP address>/test.txt

Using the servername from the httpd.conf file .

You should be able see your test.txt document in this window. If you cannot open the file,

you must reconfigure the IBM HTTP server .

8. Restart Websphere Application Server and the system.

< Editing file Paths in Maximo> : This part is one of different settings with previous version (Maximo 6.X)

1. Login to Maximo.

2. Go To => System Configuration => Platform Configuration => System Properties.

3. Check that the following Property Names have the listed values. If not, update them;

Property Name: mxe.doclink.doctypes.defpath

Global Value: C:\doclinks for Windows

Global Value: /home/doclinks for UNIX

Property Name: mxe.doclink.path01

Global Value: C<PATH>\doclinks = http://<servername or IP> for Windows

Global Value: /home/doclinks=http://<servername or IP> for UNIX

Note: These paths in windows and Unix are case sensistive.

4. Restart App server or Click ‘Live Refresh’ .

5. Go To any application which has attachments ==> Select Action ==> Attachment Library/Folders ==> Manage folders

and set or check the following;

Note these Default file paths are case-sensitive and must match the case of directory structure and

that of the doclink.properties file.

Document Folder	Default File Path (Windows)	Default File Path (UNIX)
Attachments	C:\doclinks\attachments	/home/doclinks/attachments
CAD	C:\doclinks\cad	/home/doclinks/cad
Diagrams	C:\doclinks\diagrams	/home/doclinks/diagrams
Images	C:\doclinks\images	/home/doclinks/images

Source: https://www-01.ibm.com/support/docview.wss?uid=swg21312993

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After SSL key import, Maximo url works for https:// .. as well as for http:// .. too

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The LTPA token that is used to login is invalid

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Important url's for Maximo and ICD

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IBM ITSM - ICD, Flexibility to grow as needs change and evolve

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The best part of ICD (IBM Control Desk) is different modules, which is tightly integrated to each other though you can use any process to start with and later you can explore the other modules as per your requirements.

What I would suggest here is to start with Service request or Service catalog. And then later add the other processes like Incident, Problem, change and Asset managements etc as per your business needs and requirements. Below is the screenshots which shows all the processes that can be handled using IBM Control desk - IBM ITSM.

*IBM Control Desk is used by thousands of clients with millions of end users to manage critical IT Service Management Processes.

*IBM processes certified as ITIL compliant by Pink Elephant, and IBM identified as a Champion in IT Asset Management Landscape.

Self Service Center for end users

Provides an easy way for end users to contact support, search solutions, request services, view status, and manage their own assets.
increases agent productivity and end user satisfaction

Key features

Hierarchical navigation
Live Chat support
News Pod
Request Status Pod
My Assets Pod

Service Catalog and Service Request Management

Requesting standard services from configurable catalogues and offerings
Self Service capabilities for both IT and none IT functions
Search for knowledge/solutions/FAQs
Status updates of requests
View assets used, and owned
Interacts with other IBM ICD ITIL processes
Interaction with Incident and/or Change Management
SLA interaction

Self Service Center: Internal Enterprise App Store

Available through self-service center
Integrated self service lifecycle for applications
License management
Automated deployment to endpoints
Cost accounting & chargeback

Self Service Center: Live Chat for End Users

Available out-of-the-box and linked from the self-service center
Allows end users to chat with a service desk agent directly instead of opening a ticket or calling the Helpdesk.
Reduce call volume and increase user satisfaction
Capabilities

Allows a user to open a chat session directly with an agent
Allows an agent to accept a chat from a chat queue and respond
Chat transcripts are stored in the ticket
Supports clustering for scalability
Administrative capabilities
Manage live chat queues
Indicate agent availability to accept chat sessions

Users Report Issues through New Service Portal

A simple button can be easily embedded allowing users to report issues with internal applications.

That's a very Simple UI, where Logged in user's information will be auto captured like his Name, Email-id, Phone number etc. If these information is available in ICD's User's application (In case of no LDAP) but if the system is integrated with LDAP then these information will be picked up from there.

Maximo Review

How to clear Websphere Application server cache !

Changing logos in Maximo / ICD / SCCD Login Page

How to Configure Attachment in Maximo / ICD / SCCD

After SSL key import, Maximo url works for https:// .. as well as for http:// .. too

The LTPA token that is used to login is invalid

The LTPA token that is used to login is invalid

Problem

Cause

Resolving the problem

Important url's for Maximo and ICD

IBM ITSM - ICD, Flexibility to grow as needs change and evolve

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