IBM ITSM
Control Desk is a core part of IBM ITSM
Control Desk is a core part of IBM IT Service Management and drives value through Visibility, Control And Automation across the domains like clouds, assets, applications, and endpoints.
IBM Control Desk
A best practices across industry and ITIL based focal point for managing services, IT Assets, a “face” for IT to end users, and a hub for workflow and integration.
Extended ITSM
Easily integrated tools that provide actionable information, automate change and request execution, and apply fixes across managed domains
Agile OperationsFacilitate collaboration and execution across Ops, SMEs, and DevOps, and automate integration of on-prem and SaaS tools
IBM Control Desk Has Extensive Integrations A robust set of integrated enterprise and point products that extend the IBM Control Desk operations to create an eco-system of IT solutions.
Note: ITIC is stand for IBM Tivoli Integration Composer, It's a IBM product used to integrate different Products with ICD.
Complex Service Management Scenarios Across Domains
Key
scenarios enabled
•Self-Service App Store
•Integrated IT Asset Management
•Automated Problem Resolution
•End-to-End Change Management
Value
delivered
•Improved efficiency through
automation
•Faster service requests
•Automated deployment from SW
catalog
•Higher service availability
•Automated inventory of enterprise
assets
•Configuration compliance and
enforcement
Major
enhancements delivered
•Single screen connection wizard
•Prepackaged deployment and
configuration to enable existing Endpoint
IBM ITSM
Reviewed by ICD / Maximo Review
on
December 16, 2018
Rating: 5
Reviewed by ICD / Maximo Review
on
December 16, 2018
Rating: 5